At WalkMe we book your tickets for every Grupo Xcaret park from Playa del Carmen, at the same price as the official site and with personal help over WhatsApp.
Same price as the official page
15 min from Playa del Carmen
100% secure payment
WhatsApp support
Parks · Experiences · Combos
Pick your park
Each park has its own vibe. Ask us about combos, departure times and hotel transportation.
Xcaret
Xcaret Basic
Full access to the Riviera Maya's flagship park: underground rivers, snorkeling and a night show.
Why book with WalkMe instead of directly on Xcaret's official page?
We're official allies of Grupo Xcaret and we're proud to work with them. We charge the same price as the official page, plus personal attention that's hard to get from such a large company. Most bookings are paid through a secure, simple payment link; if you'd feel more confident, we can also meet you at your hotel to deliver your tickets and collect payment in person, though that's not something we do for every booking. On top of that, we give you personalized advice to plan your day, tips to enjoy it more, and we make sure you catch your transportation if you booked it with us.
Where is Xcaret and how far is it from Playa del Carmen?
Xcaret is in the Riviera Maya, very close to Playa del Carmen: just about 15 minutes by car.
Can I get to Xcaret on an electric bike?
Yes, and it's very safe! There's a dedicated bike path all the way to Xcaret, built by the park itself, so it's not just safe, it's also a really fun way to get there. We highly recommend it.
Can I pay in US dollars?
Yes, for cash payments. Card payments can only be charged in Mexican pesos.
How safe is it to pay online?
There's a lot of fraud online, so it's worth researching any agency before paying. We offer secure platforms like PayPal and Mercado Pago, where you can file a claim and cancel the payment if we don't deliver what we offered.
What are the best Xcaret parks?
It comes down to taste: some parks are about adventure, others about connecting with nature. Xcaret stands out for its mix of nature, culture and surprises. If you're after thrills, Xplor or Xplor Fuego are great; Xenses is perfect for new sensory experiences, and Xel-Há is ideal for a full all-inclusive day in the Riviera Maya.
Which parks are good for kids?
Xcaret and Xel-Há are the most family-friendly: they have rivers, calm snorkeling, waterslides, and activities for all ages. Message us on WhatsApp and we'll help you choose based on your kids' ages.
Is the night show worth it on its own?
Yes, it's the best show in the Riviera Maya. You shouldn't miss it.
Isn't it too artificial?
No. Xcaret has very high standards, including endangered species breeding programs and projects with biologists, among many other initiatives.
Is Xcaret worth visiting?
100%, yes. It's like going to Paris and not seeing the Eiffel Tower, or going to Orlando and not visiting Disney.
WalkMe · Official authorized Grupo Xcaret agency on Fifth Avenue, Playa del Carmen. Last updated: July 2026.
Park · Nature and culture
Xcaret Plus
Xcaret is the flagship park of the Riviera Maya: nature, Mexican culture and adventure in a single day. The Plus wristband adds a buffet meal, an exclusive area and snorkel gear.
DurationFull day
Hours8:30 to 22:30 approx.
AgeAll ages
DepartureFrom Playa del Carmen
What's included
Underground rivers and snorkeling in the cove
Aviary, butterfly pavilion and reef aquarium
Mayan village, hacienda and cemetery
Xcaret México Espectacular night show, with over 300 performers
Buffet and exclusive Plus area with snorkel gear
Not included
Professional photos and videos
Transport (we quote it separately for your area)
FAQ
What is the difference between Xcaret and Xcaret Plus?
The Plus wristband includes a buffet meal, an exclusive area with a view, lockers and snorkel gear. Basic access lets you enjoy every attraction, but without those extras.
How much time do I need for Xcaret?
A full day is ideal. It opens at 8:30 in the morning and the night show ends around 22:30, so it is best to arrive early.
Is it good for kids?
Yes, it is one of the most complete parks for families: calm rivers, gentle snorkeling and activities for all ages.
Xel-Há is a natural cove where the river meets the sea. A full day with unlimited food and drinks, perfect for swimming, snorkeling and relaxing with the family.
DurationFull day
Hours9:00 to 18:00 approx.
AgeAll ages
DepartureFrom Playa del Carmen
What's included
Snorkeling in the natural cove
Floating river and tubes
Slides, ziplines and Cliff of Courage
Bike and jungle trail
Unlimited domestic food and drinks, with loungers and lockers
Not included
Professional photos
Premium activities (Snuba, Sea Trek)
Transport (quoted separately)
FAQ
What does the Xel-Há all inclusive cover?
Unlimited domestic food and drinks all day, plus snorkeling, the floating river, ziplines, bikes and loungers.
Do I need to know how to swim?
It is not required. The cove has calm areas and life jackets for everyone, so you can enjoy it safely.
Xplor is pure adventure below and above the jungle: the highest ziplines in the region, amphibious vehicles and underground rivers among stalactites. Food and drinks included.
DurationFull day
Hours9:00 to 17:00 approx.
AgeMinimum 5 years
DepartureFrom Playa del Carmen
What's included
Zipline circuits over the jungle
Amphibious vehicles through paths and caverns
Underground rivers by raft and swimming
Expedition among stalactites and stalagmites
Buffet and unlimited drinks, with helmet and gear
Not included
Professional photos
Transport (quoted separately)
FAQ
What is the minimum age for Xplor?
5 years. Children take part in the activities based on their height and always with an adult.
Does Xplor include food?
Yes, a buffet and unlimited drinks all day are included in your access.
Xplor Fuego is the night version of Xplor: the same ziplines and amphibious vehicles, but lit up and surrounded by torches. Adventure after dark, with dinner included.
DurationEvening and night
Hours17:30 to 23:30 approx.
AgeMinimum 5 years
DepartureFrom Playa del Carmen
What's included
Illuminated ziplines
Night amphibious vehicles
Underground rivers
Bonfires and night atmosphere
Buffet dinner and drinks, with helmet and gear
FAQ
What is the difference between Xplor and Xplor Fuego?
They are the same park at different times. Xplor runs during the day; Xplor Fuego runs in the evening and night, with lit attractions and dinner instead of lunch.
Xenses is a park of illusions and sensations: an upside-down town, mud and salt water rivers, and settings that play with your senses. Perfect for a different half day.
DurationHalf day
Hours9:00 to 17:00 approx.
AgeRecommended from 4 years
DepartureFrom Playa del Carmen
What's included
Both park trails
Optical illusion town
Floating mud river
Salt water river
Slides, sensations, lockers and showers
FAQ
Is Xenses a full day?
No, it is designed for a half day. Many people combine it with another park or with the beach in the afternoon.
Is it good for small children?
Yes, it is a lot of fun for families. Some sensations are intense, but most activities are gentle and suitable for kids.
Visit Chichén Itzá, one of the wonders of the world, with a certified guide. The Deluxe version adds a cenote swim, buffet, open bar and a stop in Valladolid.
DurationFull day
HoursEarly departure
AgeAll ages
DepartureFrom Playa del Carmen
What's included
Guided tour of Chichén Itzá
Cenote swim
Regional buffet meal
Domestic open bar
Visit to the magical town of Valladolid, with transport and guide
FAQ
What is the difference between Xichén Classic and Deluxe?
The Deluxe includes an open bar, a fuller buffet and a more polished experience. The Classic covers the essentials: Chichén Itzá, cenote and meal.
What time does it leave?
It leaves early in the morning to make the most of the day and avoid the strong midday heat at the archaeological site. We confirm the exact time on WhatsApp.
The Fury catamaran takes you snorkeling on the Cozumel reef, with beach time and drinks on board. A day at sea on one of the best reefs in the Caribbean.
DurationHalf day
HoursDepends on departure
AgeAll ages
DepartureFrom Cozumel
What's included
Snorkeling on the coral reef
Beach time
Drinks on board
Snorkel gear and onboard guide
Not included
Ferry from Playa del Carmen to Cozumel
Not eligible for the 20% combo discount
FAQ
Is the ferry to Cozumel included?
No. The Fury catamaran operates from Cozumel, so the ferry from Playa del Carmen is purchased separately. We are happy to help you coordinate it.
Full access to Xcaret park: underground rivers, nature, Mexican culture and the night show. The basic version lets you enjoy every attraction at your own pace.
DurationFull day
Hours8:30 to 22:30 approx.
AgeAll ages
DepartureFrom Playa del Carmen
What's included
Access to all park attractions
Underground rivers and snorkeling in the cove
Aviary, butterfly pavilion and aquarium
Mayan village and archaeological area
Xcaret México Espectacular night show
Not included
Buffet meal, exclusive area and lockers (that is the Plus wristband)
Snorkel gear
Transport (quoted separately)
FAQ
What is the difference with Xcaret Plus?
Basic gives access to all attractions. Plus adds a buffet meal, an exclusive area, lockers and snorkel gear.
Do I need the whole day?
Yes, it is best. It opens at 8:30 in the morning and the night show ends around 22:30.
